Privacy Policy

Who We Are

Debt Clarity LLC ("Debt Clarity," "we," "us," or "our") is a document preparation service based in Florida, operating at debt-clarity.com. We prepare court-ready legal documents for self-represented consumers facing debt collection lawsuits.

Debt Clarity is not a law firm and does not provide legal advice. This Privacy Policy describes how we collect, use, store, and protect information you provide when you use our website, request our services, or contact us.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

Information You Provide Directly

When you request our services, fill out our contact form, or communicate with us, we may collect:

• Personal identification: Full name, email address, phone number, mailing address.
• Case-related information: The name of the plaintiff suing you, the court and case number, the amount claimed, the type of debt, and the date you were served.
• Documents you upload: Copies of your summons, complaint, exhibits, or other court documents you choose to share with us.
• Your written statements: The information, facts, and responses you provide us to prepare your documents.
• Payment information: Billing details processed securely through QuickBooks (Intuit) when we send you an invoice. We do not collect or store card numbers on this website.
• Communications: Emails, messages, or notes exchanged between you and our team.

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general geographic location (city/state level)
• Browser type and version
• Pages visited and time spent on each page
• Referring website (how you found us)
• Device type (desktop, mobile, tablet)

This information is collected through standard web server logs and, where applicable, cookies or similar technologies.

Information We Do Not Collect

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued ID numbers, medical records, or financial account login credentials. Please do not share these with us.

How We Use Your Information

We use the information you provide solely to operate our document preparation service and support your experience. Specifically:

• To prepare your documents: All case-related information you provide is used exclusively to draft the court documents you request.
• To communicate with you: To send your completed documents, request clarifications, provide status updates, and respond to your questions.
• To process payment: To complete your transaction securely through our payment processor.
• To improve our service: Aggregated, anonymized website usage data helps us improve the performance and usability of our website.
• To comply with legal obligations: We may retain records as required by applicable law or in response to valid legal process.
• To protect our rights: To detect, prevent, or respond to fraud, security incidents, or violations of our Terms of Service.

We do not use your information for marketing purposes, and we do not sell, rent, or trade your personal information to any third party for their commercial use. Ever.

How We Share Your Information

We do not sell your personal information. We share it only in the following limited circumstances:

Service Providers

We may share information with trusted third-party vendors who help us operate our business, including:

• Payment processing: QuickBooks (Intuit), to securely process invoice payments.
• Cloud storage and hosting providers: to securely store documents and run our website.
• Email delivery services: to send you documents and communications.
• Form and CRM tools: to manage incoming requests.

All service providers are contractually required to protect your information and use it only for the purpose of providing services to us.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we reasonably believe disclosure is necessary to protect the rights, property, or safety of Debt Clarity, our clients, or the public.

Business Transfers

If Debt Clarity is acquired, merged, or otherwise transfers its business assets, your information may be transferred as part of that transaction. You will be notified of any such change and the terms governing your information.

With Your Consent

We may share your information in any other circumstance with your explicit written consent.

Data Security

We take the security of your personal information seriously. We implement reasonable and appropriate technical and organizational measures to protect your data, including:

• Encrypted data transmission (HTTPS/TLS) on all website pages
• Restricted access: only team members who need your information to prepare your documents have access to it
• Secure document storage with access controls
• Payment data handled exclusively by PCI-compliant payment processors. We never store full card numbers.

Important: No method of data transmission or storage is 100% secure. While we use commercially reasonable safeguards, we cannot guarantee absolute security. If you believe your information may have been compromised, contact us immediately at hello@debt-clarity.com.

Data Retention

We retain your personal information and case documents for as long as necessary to fulfill the purpose for which they were collected, including to:

• Complete and deliver your requested documents
• Respond to any follow-up questions or revision requests
• Comply with applicable legal, tax, or regulatory requirements
• Resolve any disputes or enforce our agreements

In general, we retain client files for a period of three (3) years following the completion of services, after which they are securely deleted. You may request deletion of your data at any time — see Your Rights below.

Your Rights

You have the following rights regarding your personal information. To exercise any of these rights, contact us at hello@debt-clarity.com.

• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Correction: If any information we hold is inaccurate or incomplete, you may request that we correct it.
• Right to Deletion: You may request that we delete your personal information and case documents, subject to any legal obligations that require us to retain certain records.
• Right to Withdraw Consent: If you have provided consent for a specific use of your data, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Right to Complain: If you believe we have not handled your personal information properly, you have the right to file a complaint with the appropriate regulatory authority in your state.

We will respond to all rights requests within 30 days. In complex cases, we may extend this period by an additional 30 days with notice to you.

Cookies and Tracking

Our website uses minimal cookies and tracking technologies. Specifically:

• Essential cookies: Required for the website to function correctly (e.g., form submission state). These cannot be disabled.
• Analytics: We may use anonymous, aggregated analytics tools to understand how visitors use our website. No personally identifiable information is collected through analytics.

We do not use advertising cookies, retargeting pixels, or third-party tracking technologies that build profiles for advertising purposes. Most web browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of certain features on our website.

Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. If you believe we may have information about a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website
• Where appropriate, notify existing clients by email

Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We aim to respond to all privacy inquiries within 5 business days.